Returns & Exchanges

At Olfactoryfactoryllc, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened beauty products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the item in its original, unopened packaging and ensure it is safely padded to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned fragrance, we will process your refund to the original payment method within 5-7 business days.